Informations
Réalisation
Remotely or in person
Effectif
6 to 15 participants
Durée
1 journée de 7h
Public
Anyone in a position that involves a support or leadership role
Tarif
Contact us for a personalized quote
Program
MANAGING YOUR OWN EMOTIONS AND THOSE OF YOUR CLIENTS
- Recognize emotions
- Connect emotions to underlying needs
- Manage others’ emotions and needs
- Understand requests and respond effectively to strengthen the relationship
MANAGING PEOPLE AND TEAMS
- Lead a team and foster collaborative work (e.g., collective project within a restaurant: team positioning, individual needs, roles and responsibilities in the project’s success)
- Learn how to delegate and foster autonomy and initiative-taking
- Know how to give and receive feedback
- Support and develop your team members
MANAGING SITUATIONS
- Support change and give meaning to evolving situations
- Communicate in an inspiring, caring, and impactful way
- Calmly manage conflict and challenging personalities
SELF-MANAGEMENT AND LEADING OTHERS
- Understand your own functioning and leadership style
- Take care of your own needs and those of others
- Improve time and priority management