Strengthening your managerial stance

Our Intention

To help you strengthen and innovate your managerial stance, and equip you with the necessary tools to support your team effectively.

Informations

Réalisation Remotely or in person
Effectif 6 to 15 participants
Durée 1 journée de 7h
Public Anyone in a position that involves a support or leadership role
Tarif Contact us for a personalized quote

Program

 

MANAGING YOUR OWN EMOTIONS AND THOSE OF YOUR CLIENTS

  • Recognize emotions
  • Connect emotions to underlying needs
  • Manage others’ emotions and needs
  • Understand requests and respond effectively to strengthen the relationship

    MANAGING PEOPLE AND TEAMS

    • Lead a team and foster collaborative work (e.g., collective project within a restaurant: team positioning, individual needs, roles and responsibilities in the project’s success)
    • Learn how to delegate and foster autonomy and initiative-taking
    • Know how to give and receive feedback
    • Support and develop your team members

      MANAGING SITUATIONS

      • Support change and give meaning to evolving situations
      • Communicate in an inspiring, caring, and impactful way
      • Calmly manage conflict and challenging personalities

      SELF-MANAGEMENT AND LEADING OTHERS

      • Understand your own functioning and leadership style
      • Take care of your own needs and those of others
      • Improve time and priority management