Prevent and manage conflicts effectively

Our intention

This training offers a refreshed approach to conflict management more mindful, more composed, and more constructive. You will learn to anticipate, defuse, and transform tensions, turning conflict into an opportunity for alignment and growth—both individual and collective.

Informations

Réalisation Remotely or in person
Effectif 6 to 15 participants
Durée 1 full day – 7 hours
Public Anyone wishing to approach conflicts more calmly and constructively, develop their relational stance, strengthen their listening skills, and improve their communication abilities in tense situations.
Tarif Contact us for a personalized quote

Program

UNDERSTANDING WHAT’S AT STAKE IN CONFLICT

  • Distinguish between a problem, a tension, and a conflict
  • Identify visible and invisible causes of conflict
  • Limiting beliefs associated with conflict
  • Your stance in conflict situations: automatic patterns vs. conscious posture

PREVENTING CONFLICT RATHER THAN ENDURING IT

  • Identify early warning signs of tension
  • Clarify expectations, ground rules, and grey areas
  • Develop a preventive approach through compassionate communication
  • Manage stress upstream before it leads to conflict

RESOLVING CONFLICT THROUGH RELATIONSHIP BUILDING

  • Active listening as a tool for de-escalation
  • Giving constructive feedback without triggering defensiveness
  • Nonviolent Communication (NVC): a powerful tool to express facts, feelings, and needs
  • Understanding the different relational languages (emotional, body language, needs-based…)

TURNING CONFLICTS INTO OPPORTUNITIES

  • Shift your perspective: conflict as a driver of growth
  • Embrace disagreement as a signal for necessary adjustment
  • Co-create win-win resolutions
  • Set up a clear regulation framework for what comes next