Program

INTEGRATING FEEDBACK INTO YOUR COMMUNICATION

• Understand the principles of interpersonal relationships
• Acknowledge the emotions and needs of your audience
• Develop self-awareness and measure your impact
• Show empathy, kindness, and recognition toward your team
• Build a positive dynamic and a climate of trust within your team
• Define feedback and its importance in day-to-day management
• Connect feedback with managerial communication, recognition, and development
• Know the different forms of positive recognition and how to manage them

PRINCIPLES OF NONVIOLENT COMMUNICATION (NVC)

• The 4 steps of the NVC process
• Obstacles to cooperative communication
• The importance of intention and attention

CLARIFYING ITS NATURE AND PURPOSE

• Define the purpose of feedback: encourage, celebrate, correct inappropriate behavior, realign, etc.
• Choose and adapt your style based on the type of feedback

MASTERING THE STEPS AND METHODOLOGIES

• Create optimal conditions for giving and receiving feedback: right time, appropriate setting, availability
• Base feedback on facts
• Express your feelings
• Manage emotional reactions to feedback
• Adapt your management behavior to different emotional responses
• Help the team member accept and embrace the feedback
• Discover and use tools such as SCI, DESC, and DEPAR

CREATING A FEEDBACK CULTURE WITHIN YOUR TEAM

• Provide regular feedback to your team: track feedback given, received, and requested
• Use feedback to reinforce effective behaviors and promote skills development
• Guide growth with clear objectives and involve employees in shaping their own goals
• Use feedback as an opportunity to recognize strengths, progress, and growth
• Share feedback practices and methods with your team
• Normalize and encourage ongoing feedback as part of your team culture