We supported FHB (now FAKTORY) during a pivotal post-COVID recovery phase, by deploying a comprehensive journey focused on relational and emotional transformation for all managers and staff—both front-of-house and kitchen teams.

KEY CHALLENGES

• Preparing teams for a dynamic recovery after the health crisis
• Preventing psychosocial risks and stress linked to the return to work
• Rebuilding connection, meaning, and cohesion between teams
• Putting customer relationships back at the center of priorities

OBJECTIVES

• Help each individual better manage emotions and difficult situations
• Develop reflexes of cooperation in the service of customer satisfaction
• Reinvent managerial postures in a context of transformation
• Revalue the employee experience to rekindle engagement

SOLUTIONS

Fairywell designed a comprehensive support system, built around two complementary components:

• For all employees:

  • 1 immersive training day: “Working Better Together in Service of the Customer”

  • Workshops to improve self-awareness, understanding others, and strengthening cooperation

  • Practical tools for emotional regulation and managing tensions

• For managers:
  • Dedicated sessions: “Innovating in Your Managerial Posture and Leading a Successful Recovery”

  • Deep dive into management fundamentals, including professional interviews

  • Coaching on customer experience in bars and restaurants